Refund Policy
Last updated: December 2024
30-Day Money Back Guarantee
We offer a 30-day money-back guarantee for all our services. If you're not completely satisfied with our work, you can request a full refund within 30 days of project completion.
Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- Request must be made within 30 days of service completion
- You must provide specific reasons for dissatisfaction
- You must allow us an opportunity to address your concerns
- Custom development work may have different terms
Non-Refundable Services
The following services are non-refundable:
- Third-party software licenses and subscriptions
- Domain name registrations
- Hosting services after 7 days
- Marketing campaigns that have already been executed
Refund Process
To request a refund:
- Contact our support team at support@zenbourg.com
- Provide your order number and reason for refund
- Allow 3-5 business days for review
- Refunds will be processed to the original payment method
- Processing time: 5-10 business days
Partial Refunds
In some cases, we may offer partial refunds for services that have been partially completed or delivered. The refund amount will be calculated based on the work completed and resources used.
Contact Information
For refund requests or questions about this policy:
Email: refunds@zenbourg.com
Phone: +1 (555) 123-4567
Business Hours: Monday-Friday, 9 AM - 6 PM EST